Our warranty covers manufacturing issues; workmanship or material to the original owner with the original purchase receipt. In testing all of our products, long before we go into production of any item, we work hard to produce the best BMX products we can. Denting, bending and breakages are not something we can cover under our warranty but are happy to help replace for a discounted cost. Think about it? If you brought a new car and drove it into a wall, would you be able to return it to dealer? This is why we offer our crash replacement program.
Each item is covered for the following period;
Frames, fork, bars and cranks - 12 months. Please mail in the warranty card provided to register.
All other parts - 90 days. Please mail in the warranty card provided to register.
Transportation cost, and labour are not covered by this limited warranty.
Warranty can only be claimed if you are the original owner, and proof of purchase MUST be provided.What should I do if I need to make a warranty claim?
Hit up the warranty section or return the product to the shop you purchased it from.If my product is outside of the warranty period or not considered a manufacturing issue, will you guys still help me?
Each case is case by, in the event your item is found not be covered by our warranty, we will provide a discounted price for the replacement item.Will you guys send me free stickers?
Send a SASE to us for free stickers:
903 Cardinal Lane
Austin, TX 78704
We put a lot of value on getting to know everyone who rides for us, so no, normally we don't sponsor riders via e-mail submissions but it's always nice to hear from fellow riders, so don't hesitate to share your videos with us. Sponsorship normally starts with your local shop, then via a distributor and finally part of a team via the brand!Where can I buy Mutiny products from?
You can find a list of our world distributors right here.What is the spec or weight of a certain product
While we've done our best to list the common specs, if you have a specific question, please e-mail us: firstname.lastname@example.orgWill the Mutiny team come to my hometown?
We'd love to, if you have any sick spots you'd like to share, please hit us up.Can I buy products directly from this website?
Yes, although we’d rather you support your local store.What is the returns and exchange policy for your web store?
You are welcome to return any item for refund, exchange or store credit. Subject to the following conditions: .
No returns after 30 days from the purchase date
Refunds may be subject to a 15% restocking fee
No returns on clothing items that have been washed
The customer will be responsible for all shipping costs on returns, unless Mutiny Bikes is at fault for any errors in shipping or item accuracy
All returns must be authorized prior to shipment, and a copy of the invoice must be included